LINK BETWEEN ENGAGEMENT AND PRODUCTIVITY/PERFORMANCE

There is a definite and powerful connection between employee engagement and organizational performance. Employee engagement is not the same as satisfaction, it is emotional connection to the work and wanting to perform more than required. Gallup (2017) states that businesses with highly engaged employees have 21% higher productivity and up to 147% higher earnings per share compared to companies with disengaged workers.

Engaged workers tend to have such traits as proactivity, teamwork, creativity, and pressure coping. They also ensure a positive work environment, inspiring others and reducing conflict. Engagement also does away with absenteeism as committed workers are less likely to miss days or quit early, reducing turnover expense.

Conversely, disengaged employees have ripple effects on the team—causing deadlines to miss, poor customer service, low morale, and even reputational damage. Disengagement can spread unless addressed early.

Key Benefits of Engagement on Performance

• Increased output and faster completion of tasks

• Improved customer satisfaction and retention

• Reduced absenteeism and staff turnover

• Greater innovation and problem-solving

• Higher profitability and shareholder value

Strategic Engagement Tactics to Boost Performance

• Open forums for idea sharing

• Recognition programs for performance

• Performance-linked incentives

• Regular feedback sessions

• Inclusive decision-making

References

• Gallup. (2017). State of the American Workplace: Employee Engagement Insights. Gallup. 

• Aon Hewitt. (2016). Trends in Global Employee Engagement. Aon Hewitt.

• CIPD. (2022). People and Productivity Report. Chartered Institute of Personnel and Development.